Every Time Behaviors
Every Time Behaviors: Making Our Vision A Reality
Creating the extraordinary experience…every time is an outgrowth of nine behaviors that we already perform, either consciously or unconsciously. We call these “Every Time Behaviors.” Simple, direct and broadly defined, these actions reflect our values and form the basis for delivering the extraordinary experience.
Be Accountable
We take responsibility for our actions. We are truthful, open and guided by what is right. We value the three most critical relationships: care of colleagues, care of patients and families and care of self.
Be Positive
We stand as examples for others by having a polite and positive attitude at all times.
Celebrate Success
We honor those who achieve the extraordinary on behalf of our patients, colleagues and our community. We take what works and offer it across our health system to benefit all.
Exceed Expectations
Every contact with a patient, family member and co-worker is an opportunity to demonstrate concern and compassion. We anticipate every patient’s needs and care for them in personal and meaningful ways. If we fall short, we make it right.
Listen & Share
We speak to patients, family members and colleagues in words that are personalized and clear and a tone that is compassionate and respectful. We listen and seek feedback from others.
Reach Higher
Safety and quality clinical outcomes are essential to an extraordinary experience. We continually learn through research and from each other to be the best we can be.
Respect Privacy
We protect a patient’s right to privacy by maintaining confidentiality in everything we say and write.
Take Pride
How we look and behave make a positive impression that conveys compassion, confidence and professionalism. Likewise, we make sure Lancaster General Health facilities are clean, safe and promote healing.
Work Together
We value teamwork that embraces diversity in all of its forms, that builds trust and that places the interests of others first.
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